Cookie Policy

Cookies are small data files that websites store on your browser or device when you visit them. They typically contain information such as a unique identifier, the name of the website, and a series of numbers and characters.

Cookies enable websites to recognise your device between page loads or visits. For hearthandholdem.com, this means we can remember certain choices you make, understand which pages are most visited, and ensure key features like navigation and forms work as intended.

Cookies may be set directly by us (known as "first-party cookies") or by carefully selected third parties providing services on our behalf (known as "third-party cookies"). We do not use cookies to run games, conduct online wagering, or simulate any gaming environment; their purpose is strictly to support our hospitality-focused website experience.

We use cookies on hearthandholdem.com to:

• Ensure essential functions work correctly, such as secure navigation between pages, interaction with forms, and basic site stability.
• Enhance your browsing experience by remembering certain choices you make, so each visit feels tailored, calm and consistent.
• Understand how our website is used through aggregated analytics, helping us refine page layouts, content and pathways for guests, partners and media.
• Maintain security and integrity by supporting features that help detect unusual activity and protect our systems from misuse.

We aim to use cookies only where they serve a clear, proportionate purpose that aligns with our focus on a premium, respectful digital presence for our physical venue in Australia.

We group the cookies used on hearthandholdem.com into the following categories:

• Essential cookies – required for the core operation and security of the site.
• Performance cookies – help us monitor technical performance and identify areas for improvement.
• Analytics cookies – provide anonymised insights into how visitors find and move through the website.
• Preference cookies – remember your choices, such as region-related settings, to create a more seamless experience.

The specific cookies in use may evolve over time as we refine our digital experience, but they will always fall within these categories and remain focused on hospitality and information services.

Essential cookies are required for hearthandholdem.com to function correctly. Without them, certain services you request cannot be provided.

We use essential cookies to:

• Maintain basic page navigation and allow you to move between sections such as Menu, Events and Contact Us.
• Support secure submission of forms, such as reservation or enquiry requests.
• Remember your basic cookie choices so we can honour your preferences.

Because these cookies are fundamental to how the website operates, they cannot be switched off using our internal settings. You can still block them in your browser, but some parts of the site may then fail to function properly.

Performance cookies help us understand how the technical aspects of our website behave across different devices, browsers and connection speeds. They typically collect information in an aggregated, anonymous form.

We may use performance cookies to:

• Measure loading times and identify technical issues that could affect your browsing comfort.
• Monitor which pages are most frequently visited and whether any pages return errors.
• Support capacity planning so the site feels responsive even during busier periods.

The information gathered by performance cookies is used to enhance stability and smoothness, ensuring that exploring areas like our Cuisine and Mixology content feels effortless.

Analytics cookies provide high-level insights into how visitors discover and move through hearthandholdem.com. These cookies help us understand which information is most relevant and how we can present our venue, menu and lounge experiences more clearly.

Where used, analytics cookies may collect information such as:

• The pages you visit and how long you stay on them.
• How you arrived at our website (for example, via search, a referring site or direct entry).
• General information about the device and browser used, in aggregated form.

We use these insights to refine our content structure, ensure that important pages such as The Hold'em Lounge and Social Banquets are easy to find, and to maintain a coherent, intuitive experience for all visitors. We do not use analytics cookies to build individual visitor profiles for marketing unrelated to our venue.

Preference cookies allow us to remember certain choices you make so that your experience on hearthandholdem.com feels more tailored and consistent.

Subject to your settings, these cookies may be used to:

• Remember that you have acknowledged key notices, such as cookie or age-appropriate content banners, so you are not asked repeatedly.
• Store basic regional or display preferences relevant to visitors from Australia.
• Support subtle interface refinements that keep the browsing experience calm and familiar.

Preference cookies are designed to make revisiting our website feel effortless, while remaining fully aligned with our focus on discretion, hospitality and guest comfort.

You have control over how cookies are used on your devices. In addition to any on-site prompts or banners we may provide, you can manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings.

Most web browsers allow you to:

• View which cookies are stored on your device.
• Delete existing cookies.
• Block all cookies or only specific types of cookies.
• Set notifications when a website attempts to set a new cookie.

How you do this varies by browser. You can usually find the relevant controls in the "Settings", "Privacy" or "Security" sections of your browser. If you choose to block all cookies (including essential cookies), some parts of hearthandholdem.com may not function properly, including navigation and interactive forms such as Reservations or Contact Us.

Some cookies on hearthandholdem.com may be set by third-party service providers that support our analytics, embedded content or technical operations. These third parties act under their own privacy and cookie policies, but we carefully select providers whose practices align with our standards.

Examples of where third-party cookies may be used include:

• Web analytics tools that help us understand aggregated visitor trends.
• Embedded mapping or communication services that assist guests in finding our venue or getting in touch.
• Security and performance services designed to protect the integrity of the website.

Where legally required, we will request your consent before enabling non-essential third-party cookies. You can withdraw this consent at any time via your browser settings, noting that doing so may affect access to certain embedded features.

We treat any personal information associated with cookies with the same care and discretion that we apply to all guest and partner data. Where cookies involve the processing of personal information, such processing is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

In particular, we aim to:

• Limit cookie-based data collection to what is necessary for clearly defined purposes.
• Store data securely and restrict access to authorised personnel only.
• Use aggregation and pseudonymisation where appropriate to reduce the identifiability of individuals.
• Retain cookie-related data only for as long as needed to fulfil its purpose or as required by law.

We do not sell personal information collected via cookies, nor do we use cookies to profile individuals for unrelated marketing campaigns. Our use of cookies is centred on supporting a refined, secure and informative online representation of our physical venue.

If you have any questions, concerns or requests relating to this Cookie Policy or our use of cookies more generally, you are welcome to contact us.

You can reach our team by using the form on our Contact Us page or by including a note about "Cookie Policy" or "Website Privacy" in your message so it can be directed promptly.

When contacting us, please provide enough detail about your question and, if relevant, information about the browser and device you use to visit hearthandholdem.com. This helps us respond accurately and refine our digital experience for all guests.

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements or our website design. Any material changes will be published on this page, and we encourage you to review it from time to time when planning your visit, exploring our Hearth Menu or considering a reservation in our Hold'em Lounge.