1. Introduction to this Privacy Policy
Hearthandholdem is an upscale, land-based Gastro-Grill & Bistro with a private offline poker salon located in Australia. This website acts as our digital showcase, supporting reservations, event enquiries, private dining conversations, and career interest.
This Privacy Policy describes how we collect, use, protect, and disclose personal information when you browse our website, submit an enquiry, request a reservation, or otherwise interact with us online. It applies to hearthandholdem.com and any forms or contact channels made available through this site.
By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the site and contact us through our Contact Us page to explore alternative ways of engaging with our team.
2. Information we collect
We collect personal information that you choose to provide to us, as well as certain technical information generated through your use of the website. The information we collect may include:
2.1 Information provided through enquiries and reservations
When you submit a reservation request, private dining enquiry, event enquiry, or a general question through our online forms or via email, we may collect:
- Full name
- Contact details such as email address and phone number
- Preferred reservation date, time, and party size
- Special requests, accessibility needs, or dining preferences you choose to share
- Event details, including occasion type and approximate guest numbers
2.2 Information related to career applications
If you express interest in career opportunities, whether via our website, email, or through a form linked from this site, we may collect:
- Your name and contact details
- Curriculum vitae or resume, cover letter, and employment history
- Professional qualifications, skills, and references you provide
- Other information you choose to share in connection with your application
2.3 Website usage and technical information
When you visit hearthandholdem.com, we may automatically collect certain information about your device and how you interact with the site, including:
- IP address, browser type, and operating system
- Pages viewed, time and date of visit, and referring URLs
- Approximate geographic location based on IP, where available
This technical information is collected primarily through cookies and analytics tools, as outlined in the Cookies and Analytics section below.
3. Use of your information
We use the personal information we collect through this website to deliver an attentive, tailored, and secure service. Depending on how you engage with us, we may use your information to:
- Provide requested services: process and manage reservation requests, private dining experiences, and event enquiries, including confirming details and responding to follow-up questions.
- Respond to correspondence: reply to questions or feedback sent via our Contact Us page, email, or other contact channels referenced on the site.
- Consider employment applications: review your application, assess your suitability for current or future roles, and contact you in relation to recruitment activities.
- Improve our website and services: understand how visitors use the site, refine navigation, and enhance the presentation of our menu, lounge, events, and reservation information.
- Support security and compliance: protect our systems, prevent misuse of the website, and comply with legal or regulatory obligations applicable in Australia.
We use your information only for the purposes for which it was collected, or for related purposes that a reasonable person would expect in the context of your interaction with our venue and this website.
5. Data security measures
We take reasonable steps to protect personal information submitted through this website against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Our security measures may include:
- Using secure connections (HTTPS) to encrypt data in transit between your browser and our website
- Restricting access to personal information to authorised personnel who need it to perform their roles
- Maintaining internal policies and procedures designed to support secure handling and storage of data
- Working with reputable third-party service providers who are expected to apply appropriate security safeguards
While we strive to maintain a high standard of security, no method of transmission or storage over the internet is completely risk-free. You should take care when sharing sensitive information online, and contact us directly via the channels provided on our Contact Us page if you have specific concerns about confidentiality.
6. Third-party sharing
We do not sell, trade, or rent your personal information. We may share your information with selected third parties only when necessary to support the services you have requested or to comply with legal obligations.
6.1 Service providers
We may engage third-party providers to assist with functions such as website hosting, email delivery, reservation processing, or recruitment support. Where these providers have access to personal information, they are engaged to use such information only on our behalf and in line with applicable privacy laws.
6.2 Legal and regulatory requirements
We may disclose personal information if we believe it is reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from regulatory or law enforcement authorities
- Protect the rights, property, or safety of Hearthandholdem, our guests, our team, or the public
6.3 Business continuity
In the unlikely event of a reorganisation, merger, or similar business change, personal information may be transferred as part of the process, subject to continued protection consistent with this Privacy Policy.
7. Your rights and choices
We respect your rights in relation to your personal information and aim to respond to requests promptly and transparently, consistent with applicable Australian privacy laws.
7.1 Access and updates
You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate, incomplete, or out of date.
7.2 Deletion and restriction
In certain circumstances, you may request that we delete personal information we hold about you, or that we limit how we use it. Some information may need to be retained for legal or operational reasons, such as reservation records or employment documentation required under applicable law.
7.3 Managing communications
If you no longer wish to receive certain communications from us, you can follow any unsubscribe instructions included in the message or contact us directly via the Contact Us page to update your preferences.
7.4 How to exercise your rights
To exercise any of the rights described in this section, please submit a request via our Contact Us page and include sufficient detail to allow us to identify you and understand your request. We may need to verify your identity before responding, to help safeguard your information.
8. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our venue operations, legal requirements, or the functionality of this website.
When we make changes, we will revise the “Last updated” date at the top of this page. Significant updates may also be highlighted on relevant pages, such as Contact Us or Events, where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information at Hearthandholdem.
9. Contact information
If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your personal information, we invite you to contact us.
Contact our team online
For privacy-related questions, data access requests, or corrections, please use our contact form. Select a subject line that best reflects your request and include as much relevant detail as possible.
Hearthandholdem
Hearthandholdem
Gastro-Grill & Private Offline Poker Salon
Australia
For the most up-to-date visiting details, opening times, or reservation information, please refer to our Reservations and Contact Us pages.